I was requested to create a search page and single item page that allowed the user to view the inventory of a dealership, filter inventory, display financing options while also being brand agnostic between Honda, Toyota, and BMW.
Research, UX conception, UI visualization, analytics
While employed at J&L Marketing I was asked to re-design their white-labeled car inventory web application that had become incredibly outdated by current mobile-first standards. Beyond the technical constraints of the application, there were limited options for the user to filter and the web app offered no trade-in or financing options.
My research mainly focused around the large players in the online auto sales industry and the features they provide. Carvana was one of my major influences in regards to UI design and filtering experience while I focused heavily on CarGuru and CarMax for the financing/trade-in functionality.
I started my user research off by gathering analytical data from Google analytics as well as installing a heat mapping software on the previous site to learn the key functionalities. From there, user personas and story maps were created to account for each archetype. Card sorting exercises were used to better understand the layout of the filtering and top level items.
Wireframing and prototyping both took place in Adobe XD. This allowed me to leverage the work done on the wireframe into the prototype itself after a rough design system was created using the Honda branding.
This site was released after a few rounds of usability interviews and a couple of revisions to aesthetic items throughout the design. From there, live A/B testing is currently being run on the site for continuous improvement as well as heat mapping and traditional analytics. Dealerships loved the site and saw an immediate increase in traffic due to the responsive mobile-first design and smart user behavior analytics.